Unified Communications as a Service (UcaaS)

Why Unified Communication as a Service (UCaaS)?

The evolution of technology and the way people want to work and collaborate have driven the adoption of Unified Communication as a Service (UCaaS). Here at Evology, we want to ensure that customers are maximising the investment they have already made in unified communication whilst taking advantages of the newer technologies and consumption models available.

Moving to Cloud-based communication services has several benefits, including moving to an OPEX Model, improved scalability and resiliency, consistent user experience no matter the location, centralised management and reporting, the latest and greatest features and functions, plus bundled call minutes.

There has never been a better time to consider UCaaS Solutions.

Voice

A flexible Cloud PBX delivering a modern phone system on your desk or in your pocket. Allowing the set up of advanced call routing, sending business texts, managing your voicemail, and switching from a chat to call to video meetings at the push of a button, all from one client.

The software client can be deployed on your favourite devices, providing an all in one solution for voice, video and messaging. This means you can take your business number wherever you go, never miss a call, and enjoy the same high definition voice quality on all devices. If you are unavailable, the live operator or virtual assistant will ensure you never miss a call backup by your own personal voicemail box. All of this is delivered reliably and securely from an enterprise-grade platform with a 99.999% uptime SLA.

Work From Anywhere

• Say hello on the go – Take your business phone with you—even when you’re away from your desk.
• Separate work from personal life – Call and text using your work number, so your personal number stays private.
• Move between any mode or device – Flip a call to your desk phone, softphone, or cell. Plus, switch from audio to video to meet face-to-face.
• Check voicemails at a glance – Quickly respond to missed calls with automatic voicemail transcriptions.

Manage your business – anytime and anywhere

• Easily connect Callers – Let callers select who they want to reach with the Receptionist and extended phone menus.
• Choose the right number – Build a local or global presence, or go toll-free. You decide—with every kind of number to choose from
• Say no to interruptions – Update your presence status to let the team know when you’re busy.
• Monitor customer calls – Train staff to make the most of every call with Coach, Barge-in, and Take Over features.
• Keep everyone informed – Make short announcements or have quick conversations with built-in intercom and paging.

Video

A smarter way to communicate and collaborate using High Definition(HD) video and voice from one software applications. You can invite participants to your video meeting via a link, email or text. With the host being able to Invite, Join and host from their software app or a web browser with no downloads required. All of this is delivered in a secure environment with password-protected meetings so you can control who joins and when.

Pre-Meeting

• Simplify your workflow – Stay organised in teams and prep for every meeting.
• Message anyone—colleagues, customers, or partners – Create teams for internal and external groups, share agendas, and send files for extra context before a meeting starts.
• Invite via SMS, email, or chat – Send invites in seconds, and meet with a click right from any message thread.
• Connect your favourite apps – Start meetings from the tools you use every day like Office 365, Google Workspace, and Microsoft Teams.

During Meeting

• Get more done together – Chat, meet and share—all in one place.
• Share your best work – Share your screen (or just the app window) and annotate files in real-time, so everyone’s on the same page.
• Create teams – Set up a group chat with one click—then flip your chat back to a video meeting at any time.
• Meet on any device – Switch meetings between your favourite devices and take your conversations on the go.

Post-Meeting

• Keep the teamwork going – Collaboration doesn’t stop after your meeting ends—manage all your decisions and next steps in one workspace.
• Share meeting recaps – Never lose track of meeting minutes, recordings, or files. Send recaps in teams, and easily find them again in your archive.
• Manage tasks – Assign action items in real-time and track all your to-do lists right from app.
• Send follow-ups in teams –  Organise all your follow-ups in team threads so it’s easy to stay on top of tasks and ship projects faster.

Messaging, SMS and Fax

Message, SMS and Fax from one application with your business number.

Communicate from anywhere

• Get organised in teams – Getting on the same page is easy with dedicated threads for projects, topics, and teams.
• Message anyone –  Streamline work with customers and partners by inviting anyone to join your conversations.
• Send Meeting Invite via SMS, email, or chat – Send invites in seconds, and meet with a click right from any message thread.
• Share with drag and drop – Send files, pin documents, and connect tools like Google Workspace.
• Text anyone – No need to give out your personal number—send business SMS and MMS with your business number.
• Send Faxes – Send and receive secure faxes from any device using your business number.
• More than just team messaging – Get time back in your day with one workspace for every conversation.
• Chat your way – Write messages using bold formatting, bullets, and more with our rich text editor.
• Quick reactions – Send quick reactions to messages with your favourite emojis.

Management and Analytics

Powerful analytics and a single administration platform to manage all your locations and users. Everything from porting and creating new number to setting business hours and greetings. While providing the analytics to manage user adoption, measure call quality and overall performance of your estate.

Easy Centralised Management

• Centralised Management– Single administration tool for system setup, with user and data management
• Choose the right number – Build a local or global presence, or go toll-free. You decide—with every kind of number to choose from
• Setup is simple – Port existing numbers to your account or create new ones instantly.
• Connect every call – Set business hours, custom greetings, and advanced call routing rules so you’ll never miss a conversation.
• GDPR compliant – Stay GDPR compliant with enterprise-grade protection for everyone.

Actionable Analytics

• Keep tabs across offices – Monitor call quality, dive into usage, and manage employee permissions—all in one place.
• Check service quality -Track service quality and usage analytics right from our admin portal.
• Get Real-time insights – Resolve call quality issues and ensure your hard phone infrastructure is always on.

Integration and API

Integrate business apps, including Microsoft Teams and CRM system with your cloud phone system seamlessly or build your own integrations with open APIs. Bringing voice, video and chat to the applications you use every day.

Enabling Business Applications

• App Store – App store applications to simplify the deployment/integration of platform with a range of the most popular business tools.
• Open APIs– Open API with documentation to allow you to developed and build your own apps which take advantage of the cloud phone system.

Next Step

There are a number of options available that we can shape around your business needs, including free trials or a unified communication review with one of our friendly experts. If you want to learn more about how we can help with your unified communication platform and the migration to the cloud, get in touch by clicking the link below.